What are the delivery options? We offer the following delivery options for your convenience: Standard Delivery: Orders should arrive within 3 business days. This option is ideal for those who plan ahead. Next-Day Delivery: Available for orders placed before 8:30 PM. Your order will be delivered the next day, perfect for urgent needs. Please note that while we strive to meet these delivery timelines, delays may occur due to factors such as weather conditions, and other external circumstances. Do you offer international shipping? Delivery times and costs vary based on the destination. For specific inquiries, please email us at support@maharlikanstores.com, and we’ll be happy to assist you. How can I track my order? Once your order is shipped, you will receive a tracking number via email, SMS or Whatsapp. You can use this tracking number to check the status of your delivery on our courier's website. What should I do if my delivery is delayed? If your delivery is delayed, please contact our customer service team at support@maharlikanstores.com for assistance. We will help track your order and provide updates. Can I change my delivery address after placing an order? If you need to change your delivery address, please contact our customer service team at support@maharlikanstores.com as soon as possible. We will do our best to update your address if your order has not yet been shipped. Do you offer Cash on Delivery? Yes, we offer Cash on Delivery (COD) as a payment option. There is a handling fee of 10 AED for this service. You can choose this method at checkout and pay for your order in cash upon delivery. Please ensure you have the exact amount ready to facilitate a smooth transaction.

What is your return policy? We accept returns within 72 hours of purchase. Items must be unworn, in their original packaging, and with all tags attached. How do I initiate a return? To initiate a return, please contact our customer service team at support@maharlikanstores.com. We will provide you with the necessary instructions and a return authorization. Will I be refunded for the shipping cost? Shipping costs are non-refundable unless the item is defective or there was an error in your order. In such cases, we will cover the return shipping costs. How long does it take to process a return? Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. The refund will be issued to the original payment method. Can I exchange an item? Yes, we offer exchanges for a different size or color of the same item. Please contact our customer service team at support@maharlikanstores.com to initiate the exchange process. What should I do if I receive a defective item? If you receive a defective item, please contact us immediately at support@maharlikanstores.com. We will arrange for a return and provide a replacement or refund as needed.

What payment methods do you accept? We are pleased to offer two convenient options for your orders: Cash on Delivery (COD) and Credit/Debit card payments. What is Ziina, and how do I use it? For those using credit/debit cards or Apple/Google Pay, we recommend selecting the Ziina payment method at checkout for a seamless and convenient transaction. Do you offer any payment plans? We are pleased to offer flexible payment plans through Tabby allowing you to shop now and pay later with flexible payment plans. Please contact support@maharlikanstores.com for assistance. Is it safe to make payments on your website? Absolutely! We prioritize your security and use industry-standard encryption technology to protect your payment information during transactions. What should I do if my payment fails? If your payment fails, please double-check your payment details and try again. If the issue persists, contact our customer service team at support@maharlikanstores.com for assistance. Will I receive a receipt for my purchase? Yes, a receipt will be sent to your email once your order is confirmed and payment is processed.

How long are new launched items discounted? New launched items are automatically discounted for 60 days upon their launch, this is our way to show our appreciation to early birds. Why isn't my discount coupon working? If your discount coupon isn't working, please check the following: Ensure the coupon code is entered correctly. Verify that the coupon is still valid and has not expired. Remember that each coupon is valid for single use per customer, per transaction. If you continue to experience issues, please contact support@maharlikanstores.com for further assistance. Can I apply multiple promo codes to my order? Our system allows the use of only one promo code per order. This means you will need to choose the promo code that offers the most favorable benefit for your purchase.

How do you protect my personal information? We take your privacy seriously and implement various security measures to protect your personal information. All data is stored securely and is only accessible by authorized personnel. What information do you collect? We collect information necessary for processing your orders, such as your name, contact details, shipping address, and payment information. Do you share my information with third parties? We do not sell or share your personal information with third parties, except as necessary to fulfill your order or as required by law. How can I update my personal information? You can update your personal information by logging into your account on our website or by contacting our customer service team for assistance. What are cookies, and do you use them? Cookies are small files stored on your device that help improve your browsing experience. We use cookies to enhance site functionality and analyze site usage. You can manage your cookie preferences through your browser settings.

We are pleased to offer flexible payment plans through Tabby. While the full integration into our website is in progress, you can request a payment link now to shop and pay later. Enjoy the convenience of splitting your payments even before the integration is complete. To request a payment link, please contact us at support@maharlikanstores.com or reach out via our Facebook and Instagram pages. We sincerely appreciate your understanding and patience as we work to enhance your shopping experience.